The evolution of customer service has led companies to quickly adapt to changes in users’ communication habits. In an increasingly digital environment, where immediacy and personalization are key to a satisfactory experience , Contact Centers have had to adopt new technologies to remain competitive. Today, WhatsApp is one of the most widely used communication channels globally, with…
If your business is looking for a platform that integrates all of your customer service interactions, you’ve probably heard about Dynamics 365 Contact Center. This Microsoft software offers multiple tools to manage and improve communication with your customers . However, while Dynamics 365 is a great option, it’s not necessarily the best option for every business. As…
The healthcare industry is experiencing a time of unprecedented transformation. Technological advances, changing patient expectations, and the growing need for more efficient care services have put Business Process Outsourcing (BPO) processes at the heart of this revolution . For companies offering BPO services in the healthcare sector, such as customer service, technical support or telemarketing, the key to…
Learning how to calculate a severance payment will help you understand your rights as a worker and avoid legal problems if you have a company. That’s why we decided to create a complete guide where you will learn what a severance payment is, its importance, the elements that make it up, how it is calculated…
What are shoppable posts, and how can you use this innovative social feature to build brand awareness and supercharge sales? Nowadays, Instagram is an essential player within the marketing mix. According to Hootsuite, one billion people use Instagram every month and 81% of those subscribers use it to find products or services. So, it’s hardly surprising…
What is graphic design and how can it play an integral role in shaping your future success as a business? The existence of graphic design dates back to 1440 with the invention of the printing press. Yet, despite its historic routes, it’s more important now in determining a business’ success in the marketplace. Graphic design is ingrained…
Earning the top-ranked search result has been a priority for millions of UK businesses for the past couple of years now. In fact, according to HubSpot, 61% of marketers say improving search engine optimisation (SEO) and growing their organic presence is their top inbound marketing priority. Which is hardly surprising when 93% of online experiences begin with a…
From design for print to digital design and AI. Using popular culture references, we explore how graphic design has evolved and why it’s integral to your business’ success. As we enter a new decade and more artificial intelligence (AI) technology and ‘DIY’ solutions continue to emerge, where does this leave graphic design? While it might…
In today’s digital age, your website is integral to your success. In this blog, we share some of the best ways to generate leads via your website. Your website is an essential tool for telling potential customers who you are, what you do and why you’re the best. However, trying to leverage it to create…
Compete with bigger vet chains and attract more furry, scaly and feathered friends to your practice with these proven digital marketing ideas for vets. Times are changing. Traditional marketing for vets is no longer a viable way of competing with bigger veterinary practices. Relying on word of mouth isn’t a sustainable means of generating new…
With the launch of Apple’s iOS 14 update, what does this mean for small businesses and their ability to advertise via Facebook Ads? Apple’s iOS 14 launch is a game-changer for iPhone privacy and the user experience on iPhone devices. With a new Privacy Report button feature and easy access to privacy practices of every app…
With the online marketplace growing every minute, should your business invest in an e-commerce website design? In the last year, the retail industry has had to make some major shifts. The flexibility of being able to purchase goods online has become more necessary than ever. For this very reason, a solid website design is becoming…