What queries should your Chatbot answer
Chatbots were creat to give consumers queries should automat responses that streamline Customer Service .
According to information releas by Comm100, each chat answer by one of these Artificial Intelligences represents a saving of 0.70 cents . In addition, they are available with 24/7 support, so in several ways they are a better investment than human agents.
It must be said that they can also serve as a filter for Customer Service and work together with human agents, so they will only attend to queries that really require complex solutions ; this means that Chatbots help increase the productivity of person-hours.
But even though they know what they are for and what their benefits are, many brands still have doubts about the type of queries a Chatbot should be able to answer . That’s exactly what we’re going to talk about now.
Information about products or services, shipping and payment methods
Today Chatbots are us as a sales list of italy consumer email tool, so if you have an online store (or are thinking of opening one), your Chatbot should be able to answer all kinds of questions about your products and aspects relat to shipping channels and payment methods .
The correct way to give a satisfactory response is to simply answer what customers ask and offer additional help:
– Hello! I would like to know if you accept PayPal.
– Hello! Yes, we accept PayPal. Can I help you expite your purchase?
Your Chatbot should be able to answer the available shipping methods and the cost of each, as well as certain characteristics of each payment method.
Regarding products and services, this is basic information you should be able to provide
Price,
Dimensions,
Package weight,
Characteristics,
Requirements,
Compatibility,
Product variants.
This is just an idea, each brand’s deliverables content marketing: 10 types of content to increase visits make the type of information that the Chatbot should handle vary. But, in general terms, it should be able to talk about any product , even if each atb directory one is perfectly describ on the Website.
Some brands decide to share links via chat where the customer can find the desir information. This is recommend more for technical issues relat to Customer Support , queries about products and purchases are more effective if they are answer concisely.